Shipping policy

SHIPPING

We want your order to reach you as quickly and safely as possible.

All orders are shipped with DHL and can be tracked.

Here you will find all information about shipping costs, processing and delivery.

SHIPPING COSTS

We charge a flat shipping rate – regardless of the size and weight of your order.

Germany

DHL standard shipping — €6.99

European Union

DHL standard shipping — €16.99

The shipping costs that apply to your delivery address are shown in the checkout before you complete your order.

No additional import duties apply to deliveries within the European Union.

ORDERS & PROCESSING

After we have received your order, you will receive an order confirmation by email.

We aim to prepare your order for shipping within 1–2 business days of receiving it.

Orders are processed Monday to Friday. Orders are not processed or handed over to DHL on weekends or public holidays.

During launches, promotions or periods of particularly high demand, processing may occasionally take a little longer.

As soon as your order has left our warehouse, you will receive a shipping confirmation by email.

DELIVERY TIMES

Germany

After dispatch, the estimated delivery time is usually 1–2 business days.

European Union

Depending on the destination country, the estimated delivery time is usually 2–7 business days.

Please note that the delivery times stated are estimates. In exceptional cases, the carrier may cause delays.

TRACKING

As soon as your order has been handed over to DHL, you will receive a shipping confirmation with a tracking link.

Please note that it may take a few hours after you receive the shipping confirmation until the tracking information is available at DHL.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error in the delivery address after placing your order, please contact us as soon as possible at info@kaldstudios.com.

As long as your order has not yet been prepared for shipping, we will gladly try to change the address for you. Once the order has been handed over to DHL, we can no longer guarantee a change of the delivery address.

DAMAGED OR LOST PARCELS

If your order arrives damaged or there are problems with the delivery, please contact us at info@kaldstudios.com and let us know your order number.

If a delivery is damaged, please include photos of the shipping box and of the damaged item where possible. This helps us to review your request as quickly as possible and find a solution for you.

Any questions?

We are happy to help at info@kaldstudios.com